Hi, I’m Eileen. I’m a senior user experience researcher and curious human based in Portland, Oregon. I’m passionate about remote work, making research approachable to others, and building systems to collect and communicate customer insights at scale.
I’m a Senior UX Researcher at Zapier, an all-remote company with team members located around the world. As the company’s first researcher, I built the research practice from the ground up with a focus on empowering others with the skills to quickly investigate and answer their own research questions.
These days, I'm focused on Zapier for Companies.
- How to Use a Customer Feedback Database to Turn Insights into Action (Zapier blog) — A deep dive on the user research database I built, including a link to an Airtable template you can use to build your own research repository.
- Closing the feedback loop (Airtable blog) — How Zapier uses Airtable to automate customer feedback collection
- How Zapier amplified learning during product development (InVision’ Inside Design blog) — This case study references the exploratory research and one of the personas I created to guide the strategy and design of our Zapier for Teams offering.
- Redesigning an interactive editor (InVision’ Inside Design blog) — The first usability study I conducted for Zapier was in support of the initial beta of their multi-step workflow editor.