Hi, I’m Eileen. I’m a senior user experience researcher and curious human based in Portland, Oregon. I’m passionate about remote work, making research approachable to others, and building systems to collect and communicate customer insights at scale.

Current work

I currently lead the UX Research team at Zapier (rhymes with happier), an all-remote company with team members located in more than 15 countries around the world. I joined in 2015 as the company’s first UX researcher and have helped build and evolve our research practice as our organization has grown from 30 employees to over 200 today.

Projects I've worked on:

How we work:

Here are some blog posts from Zapier’s blog written by a few of my teammates. These provide a glimpse into how we collaborate on remote user research and design projects at a fully distributed company:


Say hello

Want to get in touch? — hi@eileenruberto.com