Hi, I’m Eileen. I’m UX Research Lead at Zapier (rhymes with happier).

Information wrangler

Armed with a master’s degree in library & information science and years of experience researching, planning, and building human-friendly interfaces, I love collaborating with diverse teams to solve messy design challenges.

I previously worked at the University at Buffalo, where I was involved with the CASE Gold award-winning UB website redesign, participated in an enterprise-wide initiative to overhaul the university’s web communications, and implemented content strategy processes and best practices.

I enjoy side projects of all kinds, from the civic-minded to the absurd. When I’m not glued to a computer screen, I sometimes make things with my hands.

Want to learn more?

Take a look at my portfolio and resume.

What I do

  • User Research
  • Usability Testing
  • Information Architecture
  • Interaction Design
  • Content Strategy
  • Project Management

What I believe